Case study
AI Synthesis for Public Consultations.
Harnessing AI to Turn Public Responses into Actionable Insights: Cocoriko’s Journey to Faster, Smarter Engagement.
Harnessing AI to Turn Public Responses into Actionable Insights: Cocoriko’s Journey to Faster, Smarter Engagement.
Cocoriko is a bilingual public‑consultation platform founded in 2012 in Chelsea, Québec, that helps organizations - from municipalities to real estate - run meaningful, data‑driven community engagements. Its tools include surveys, idea boards, interactive maps, AI‑moderated commenting, and real‑time analytics, supported by expert services that help design, promote, and analyze consultations. The platform is built to surface consensus by structuring proposals with pro/con discussion and clear reporting and mapping, enabling faster, more transparent decision‑making.
Cocoriko’s clients faced the challenge of being inundated with vast volumes of unstructured public responses during consultations. This made it difficult for city or real estate development teams to navigate feedback quickly, sort through diverse viewpoints, and extract meaningful insights. Without a streamlined way to analyze the data both quantitatively and qualitatively, synthesizing feedback into clear, actionable recommendations for their clients became a time‑consuming and resource‑intensive process.
An AI solution was developed by Umaneo to help create a synthesis of public responses, helping Cocoriko provide value to their customers much faster. The organizations launching the consultations - namely for new city amenities or construction projects - are able to seamlessly navigate feedback as it comes in real time without having to granularly review every response if they want to assess overall intent and direction of the community’s insights.
Umaneo is a strong partner for us, with a highly professional team - but above all, one that is human and empathetic. They provide concrete solutions aligned with our business goals, creating significant value for our product and our company. Definitely the kind of people you want on your team.
